Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your support requests will be dealt with in no more than 1 hour after the ticket or e–mail is received. If your issue requires additional assistance from an administrator, we will forward the trouble ticket or the e–mail to the person in charge, right away and will leave a comment to let you know that more time will be required for arriving at a solution. If you take advantage of the Managed Servers package, any of the server administration services included there will be executed whenever you wish.
A Top–Class Customer Care Service
We will be available to you 24x7x365 to answer any queries that you may have about our Online Control Panel or any of the apps that we have pre–installed for you on the server. If you also need help tackling server administration tasks, you can make use of our Managed Servers package, which includes data backup hard disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and software installation procedures
An Easy–to–Navigate Help Section
Our Online Control Panel was pre–installed for every dedicated server. Among its functionalities is a very handy integrated knowledgebase that will guide you step by step on all the actions that you can carry out. Most help articles have video versions which demonstrate all the operations that you can perform in a very illustrative manner. You will find all the instructional articles and the video tutorials in the upper right corner of each Online Control Panel section.