A 99.9% Server Uptime
The major benefit of building your own cloud website hosting platform is that you don’t have to be worried about compatibility – you configure a special set of software tools in such a way as to be compatible with a defined set of hardware components. The end result is something a lot more steady and reliable, because there are fewer potential risks of failure. We’ve set up our cloud hosting system using tried and tested hardware components along with a strongly modified version of Security–Enhanced Linux in order to create an extremely safe home for all your sites.
That is why, with all our cloud website hosting plans we offer a 99.9% server uptime guarantee. This uptime guarantee is available in all datacenters.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also built our own internal network in all our datacenters. Everything is based on first–class hardware components delivered by Juniper. On top of that, on each single router, we’ve installed a firewall with an intricate algorithm to successfully sieve all suspicious requests.
This way, in each of our data center facilities – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe and in our data center in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is available with all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you’re dissatisfied with our web hosting services, or if you think that they are insufficient, or if you decide that you must have a VPS servers instead of a cloud hosting account – we will give you a full refund, no questions asked.
All domain name registrations are non–refundable, but you will retain full control over your domains even when you cancel your hosting account with us.
24/7 Technical Support
We have diligently handpicked each individual member of our 24x7 support department so that we can provide the best possible client support service that you can get. Each one of our techs has several years of experience dealing with web hosting accounts behind his back, so they know very well what they are doing. And they’re at your disposal 24x7x365 – you will be able to contact them at any time and they will reply as fast as possible.
Their average response time is under twenty minutes, while with other hosting providers you are forced to wait around for days. And we also offer a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to in less than an hour.