Being able to contact your cloud website hosting company when you have any kind of questions or encounter any issues is important and how fast they will answer back and take action is often essential, especially if your website is business-oriented, as more downtime often means losing potential customers. The support options are also one way to recognize genuine providers from resellers. The second in most cases respond just to e-mail messages or support tickets and you may have to wait for a day or longer in order to get a response. If your problem requires several responses, you'll end up losing several days to have a basic problem fixed. When you use an authentic and trustworthy web hosting provider, you should be able to contact the support anytime and get a timely reply whatever the issue or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Website Hosting

We provide 24/7 customer, billing and technical support for all of our cloud website hosting. Even if you are not our client yet and you have some questions, we can give you a hand promptly and provide you with the needed info, in order to give you a choice to make the best decision when you purchase your new web hosting account. We are available at any time, including holidays and weekends, and we provide you with numerous means of communication to get in touch with us - live chat, phone, e-mails and support tickets. For your convenience, we now have multiple telephone numbers all over the world, so you will be able to call the one that is closer to you. The maximum response time for your email messages and your tickets is 1 hour. The regular response time is around 15-20 minutes, which means that you can forget all about waiting for days and nights to receive support for any task or issue, whatever its difficulty.