In case you have ever had a cloud website hosting account in the past or you've dealt with any kind of online service, you probably know from personal experience that for some things it's better to consult with a live person on the telephone than to exchange support tickets or e-mail messages. If you'd like to know more about a specific service before you decide to order it or if something small-scale has to be made, for instance, it'll be far easier and faster to do it real-time. If you have the option to connect with representatives over the phone, it is also very likely that you're using the services of a real hosting supplier, not a reseller. The type of support that you can get over the telephone varies between different suppliers - from standard issues to professional technical support. Typically most suppliers supply pre-sales assistance and first level telephone support, while more complex technical issues are handled through electronic mail and tickets.
Phone Support in Cloud Website Hosting
Because we have live phone support 14 hrs per day, you have the option to contact us and speak with one of our customer support agents to get more information about all of the cloud website hosting that we provide and make sure that our servers match the system requirements for your web sites before purchasing anything. For your benefit, we now have telephone numbers on 3 different continents so that you're able to call the one closer to you - in the United States of America, the United Kingdom or Australia. In case you are already an existing customer, you can call us about general and billing issues, and about some tech ones. If the problem is strictly technical or it can take longer time to investigate, you will have to use our ticketing system, that will enable both you and our tech support team to track the information supplied by either side.