In case you’ve got a website, a problem can always occur and it doesn’t automatically have to be connected to the web hosting service itself. For instance, something may go wrong when you bring a software app up to date or some important data might be modified or erased unintendedly. Whatever the nature of the problem is, you’ll need to touch base with the respective help desk support staff and request them to restore a backup or to help you troubleshoot the problem that you are experiencing. How timely they’ll do that will predetermine the time that your websites will be offline. For specific websites such as community portals or web shops, a continual downtime interval can too often mean losing users and cash. Hence, it is exceptionally important to use the services of a hosting company that provides not only a very good customer service, but also a prompt one.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can forget about waiting around for hours, or even a whole day, to get an answer to an email or a customer support ticket. No matter when you get in touch with us, we will assist you within no more than sixty minutes with any technical or sales questions that you may have. The fact is, our actual reaction time hardly ever exceeds twenty to thirty minutes. As we’re on duty 7 days a week, you’ll always receive support in a well-timed fashion and we are aware of how crucial this is in the online age. Soon after you contact us, we will respond to your enquiries. In case you encounter any technical challenge, we will handle it for you, or we’ll provide you with all the needed information in case there’s something that you need to do on your end.