A ticketing system is the most widely used channel of correspondence that hosting companies offer to their customers. It is typically part of the billing account and is the best way to resolve a problem that requires a certain period of time to examine or that needs to be escalated to an administrator. Thus, all comments added by either side will be stored in one place in the event that someone else wants to work on the issue in question and the info already exchanged in the ticket will be available to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which suggests that you will need to log in and out of at least two accounts in order to complete a particular procedure or to reach the company’s client care staff. If you desire to administer several domains and each one is hosted in its very own account, you will have to use an even larger number of accounts simultaneously. In addition, it could take a considerable period of time for the hosting provider to reply to your ticket requests.

Integrated Ticketing System in Cloud Website Hosting

In contrast to what you may find with a lot of other hosting companies, the trouble ticket system that we use with our cloud website hosting is part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not have to remember different log-on names and passwords, since you’ll be able to manage your tickets and the web hosting account itself from one location. So, if you have a question or experience an obstacle, you can touch base with our help desk team members on the spur of the moment. Our system comes with a smart search functionality. This goes to say that even if you’ve sent an enormous number of tickets over the years, you will be able to track down the one that you need in an instant. Furthermore, you can read knowledge base tips for tackling common challenges.